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IT Help desk

IT Help desk

We're here to help! Click the button below to submit a request to the Technology Team:

 
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How-To's

Submit an Incident IQ Ticket
  1. Go to Incident IQ and sign in with Google.
  2. Click New Ticket in the top-left corner.
  3. Select your category (Hardware, Software, Account, Network).
  4. Add a short description, specify your room/location, and submit.
Chromebook Quick Troubleshooting
  • Won't Turn On: Hold Refresh (circular arrow) + tap Power while holding refresh until "ChromeOS" appears on screen.
  • Device being slow: Locate the power button at the bottom right and select Restart.
  • Physical Damage: Visit the office/tech trailer or contact a teacher to check out a temporary loaner.
PaperCut Printing & Release
  1. Send your document to the SecurePrint on WUSDADMIN print queue.
  2. Walk up to a staff copier and enter your PIN.
  3. Select Print Release, choose your jobs, and press Print.
  4. Tap Log Out when finished.
Sending a Fax (XM Cloud Fax)
  1. Open a new email draft from your district Google account.
  2. In the To field, enter the recipient's 10-digit fax number followed by @xmedius.com (e.g., 5551234576@xmedius.com).
  3. Fill in the Subject and email body (this auto-generates your cover sheet).
  4. Attach your files and click Send.
Desk Phone Voicemail Setup
  1. Press the Voicemail button (next to the word "voicemail" on your phone screen).
  2. Enter your 5-digit extension.
  3. Press the * button.
  4. When prompted for a password, enter your extension (you will then be prompted to set a new permanent passcode).
  5. Press 8 for personal options -> 4 for greeting -> 6 for name.

Coding Resources

Runestone Academy →

Learn Python or Java right in your browser. Read short lessons, run the example code on the page, and practice with exercises as you go.

Code.org →

Learn Java step by step with video lessons, practice activities, and projects.

freeCodeCamp →

Learn Python at your own pace with interactive lessons and finish each course by building real projects.

CodeHS Sandbox →

Your free coding workspace for Java and Python. Open a blank editor and build anything you can imagine, from games and tools to experiments, then save your work and share it with others.

Edgar Garcia

IT Technician
Edgar Garcia

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Verification: 
I'm not a Robot.
Thank you for your submission.
Lisa Nilsen

IT Director
Lisa Nilsen

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Verification: 
I'm not a Robot.
Thank you for your submission.